What should I do if a vehicle is illegally parked in my lot?
Please contact us as soon as possible, so that we can take the necessary steps to move the vehicle.
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Does a pickup fit in an indoor parking lot?
The average height of our indoor parking lots is approximately 6 feet. However, it is your responsibility to ensure that the height of your vehicle does not exceed this dimension. Please check your pickup's height specifications to determine if it ...
What happens if a vehicle stays in my parking lot beyond its reservation?
If a vehicle occupies your parking lot after its reservation has ended, please contact our customer service department at 1 855 979-7275. Our support team will intervene promptly to resolve the situation.
Do I need my cell phone to access indoor parking?
Parking with QR code access: you must have access to your QR code, either by photo or via the clicknpark application on your cell phone. Button parking to open garage door: you must have your cell phone in hand to open the garage door. If someone you ...
QR code does not scan
This situation may occur for one of the following two reasons: 1. Place your phone slightly at an angle under the reader. 2. Increase your brightness. If the issue persists, contact us.
I can't see my access button
If you no longer see the access button in the application, this may mean that your reservation has been completed. If you have not left the car park within this time, please contact customer service. Please note that you have up to 10 minutes after ...