What are the cancellation policies for a reservation?
It is possible to cancel a reservation under the following conditions:
| Reservation cancellation date | Cancellation fee |
| 10 minutes after creating the reservation | No fee (0 $) |
| More than 24 hours before the start of the reservation | 20% of the booking cost or full refund in clicknpark credits for future bookings. Two options: (i) Refund to the original payment method, minus a 20% cancellation fee; (ii) Full refund in clicknpark credits. |
| During the 24 hours preceding the start of the reservation | 50% of the booking cost (refunded in clicknpark credits for future bookings). |
| After the start of a booking | 100% of the cost of the reservation (no refund) |
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How to cancel a future reservation?
Hello, Cancelling a reservation is simple: Open the app and select Sessions. Open the specific session you wish to cancel. Select Modify. You will then see the option to cancel the reservation. Please note that cancellations are not possible once the ...
How to cancel a current reservation?
ATTENTION: READ THE CANCELLATION POLICIES Please note that once your reservation has started, it is no longer possible to cancel it. We encourage you to carefully review the details of your reservation before confirming it.
What are the subscription cancellation policies?
Subscription cancellations are possible under the following conditions: Date of subscription cancellation Cancellation fees 10 minutes after making the subscription No fees More than 15 days before the renewal date of the subscription for the next ...
How to access my reservations / I can't find my reservation?
To access your reservations, please follow these steps: Open the clicknpark app on your mobile device. Go to the "Sessions" tab. Select either the "Active" or "Past" tab depending on your needs. Still unable to locate your reservation? If you are ...
How do I change my email address?
To change your e-mail address in the clicknpark application, please follow these steps: Open the clicknpark application on your mobile device. Go to the "My account" tab. Select the "My information" option. In the personal information section, look ...