The garage door or barrier does not open.
This situation may occur exceptionally:
- Ensure you are in front of the correct door. Refer to the access instructions in your reservation.
- Your reservation has not yet started: the access button will be activated 10 minutes before the start of your reservation.
- Your reservation has ended: the access button is no longer activated. Depending on the time elapsed since the end of your reservation, one of the following two options will be presented to you to reactivate the access button:
- Extend the reservation if there is no upcoming reservation.
- Pay your penalty for a single exit (since you have exceeded your time).
- No network / outage: contact us.
Related Articles
Open access
Some parking lots are freely accessible, with no special restrictions, such as a garage door to open or a designated parking space.
Do I need my cell phone to access indoor parking?
Parking with QR code access: you must have access to your QR code, either by photo or via the clicknpark application on your cell phone. Button parking to open garage door: you must have your cell phone in hand to open the garage door. If someone you ...
Garage door
For parking lots with Sesame technology, use the access button on your reservation screen, available 10 minutes before the start of your reservation. Make sure you have a cellular connection. The button will disappear at the end of your reservation.
QR code does not scan
This situation may occur for one of the following two reasons: 1. Place your phone slightly at an angle under the reader. 2. Increase your brightness. If the issue persists, contact us.
I can't see my access button
If you no longer see the access button in the application, this may mean that your reservation has been completed. If you have not left the car park within this time, please contact customer service. Please note that you have up to 10 minutes after ...