Refund on your credit card

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• I'm waiting for a refund

  For refunds, please note that it usually takes 3 to 5 business days for the refund to appear on your credit card.

• Do you offer refunds?

  In certain situations, we offer refunds, either in the form of a direct refund to your credit card, or in credits that can be used for future bookings. Refunds are assessed on a case-by-case basis and depend on the specific policies of each booking.

• My credit card's postal code is invalid

  If the zip code you have entered for your credit card is invalid, please try another zip code or contact your bank to ensure that the zip code associated with your card is correct. If the problem persists, you can use another payment method to make ...

• I can't register my new bank card

  If you have difficulty registering a new credit card, please check that all card numbers, expiry date and security code (CVV) have been entered correctly. Please also ensure that the zip code associated with your card is valid. Please also check that ...

• My payment was declined for an invalid postal code, but I still see the amount on my credit card.

  It may happen that a transaction refused in the application still appears in your credit card's pending transactions. This is only a pre-authorization and the amount will not be charged. An uncharged pre-authorization usually takes up to 5 working ...